I have received an item that I did not order.
We apologize if we sent you an item that you did not order!
Please return the item to us, indicating that you have received a wrong item. You can do this by requesting a return form + shipping label from us.
Did you receive the wrong item instead of your ordered item? If you still wish to receive the correct item, we would like to ask you to place a new order for it. As soon as you request a return form, indicate that you still want to order the desired item. We will give you a discount coupon for free shipping.
If you have already paid for the item, you will of course receive the purchase amount back as soon as we have received your return. This can take 14 days.
We apologize for the inconvenience.
Are you missing an item with your order?
It is best to contact our customer service, we will be happy to help you. If we really forgot to send you an item, we will send it to you.
Did you receive a damaged package?
If an item is defective, we would like to ask you to contact us. We will ask you to send a photo of the defective item. In addition, you can already indicate whether you would like to receive a new item, or whether you would like to have your money. The refund can take up to 14 days.